ReedPOP Medical Assistance Program

The entire Star Wars Celebration team is committed to making sure that all of our fans have an amazing experience at the show. Please take inventory of your needs as they pertain to attending the show. If you will benefit from any of the sections below, our Medical Assistance Program might be for you.

Unfortunately, we cannot guarantee access to any signings, exclusives or seating for programming or special events. Please plan to arrive early and speak with one of our Staff members in each area to check availability.

FAQs

Who should have a Medical Sticker?

ReedPOP shows can be mobility heavy events, and walking or standing for extended periods of time can be a big part of the experience.

If you answer “no” to either statement 1 or 2 below, or have any of the diagnosed conditions you will most likely require the assistance a medical sticker provides:

  • Are you able to move without the aid of an assistive device?
  • Are you able to walk 200 feet without stopping to rest?
  • Do you have any of the following diagnosed conditions?
    • Significant limitations in the lower extremities.
    • Any disease or disorder that substantially impairs mobility due to a neurological, arthritic or orthopedic condition.
    • Any cardiac condition to the extent that your functional limitations are classified as severe by the American Heart Association?
    • Any ailments that drastically restrict movement which weren’t listed above.

How do I get a Medical Sticker?

This sticker identifies you to Staff, Crew and Security, and indicates that you may need additional assistance.

Please note that the Medical Sticker does not provide admission, you must have a valid Badge.

**Badges with Medical Assistance Stickers are for the use of one individual only throughout the course of Star Wars Celebration 2016. Badges with Medical Assistance Stickers cannot be redistributed, resold or reallocated. Failure to comply with this will result in revocation of Badge without refund and the inability to attend future ReedPOP events. **

Can a Medical Sticker be provided to a companion?

Fans that receive the Medical Sticker will also be provided with an additional Sticker and Badge for one companion. Medical Stickers do not grant early access to the Show Floor. We cannot guarantee access into Panels, Autographing and Special Events or the ability to skip lines.

Carer & Companion Tickets

Star Wars Celebration Europe is providing one (1) complimentary ticket to Fans who are attending that have a medical disability. In order to receive this additional ticket, when arriving onsite to pick up or purchase tickets, Fans will be asked to show a Blue Card, a Doctor's Note, or a Government Letter. After proof has been provided, Fans will receive one (1) complimentary ticket matching the type purchased. For example, if a Fan purchases a Friday only ticket, the carer/companion will receive a complimentary Friday ticket.

I have a hard time standing for long periods of time. Do you provide assistance for queuing to enter the show?

We have a dedicated queue space for those with Medical Stickers requiring special assistance or mobility requirements for arrival before show opening. Please note that this does not provide you early access into the show.

Will this sticker help me get seating in Panels and Screenings?

We provide priority seating for Medical Sticker Fans as available, please be aware that all seating for Panels and Screenings are on a first come, first served basis and we cannot guarantee seating for everyone.

A Fan with a Medical Sticker should plan to arrive to a Panel at least 15 minutes prior to the event. For all larger events or in the event a panel requires wristband pick-ups, please plan to arrive at least 30 minutes prior. No panels rooms are cleared except for the Main Stage.

WRISTBAND INFORMATION: For an event that requires wristbands, please go to the specified handout location at the specified time to receive your wristband. Information on events requiring wristbands will be messaged closer to the show.

Keep in mind that all of our events are very popular and we want to make sure that you get to see what panel is important to you, so plan accordingly.

What about Autographing and Photo Ops?

The Medical Badge does not allow priority access to signings at the convention. Guests often sign for limited amounts of time, and to be fair for all attendees, the Medical Badge does not allow an attendee to bypass any autographing lines.

If you have a companion, they may wait in line for you. If you do not have a companion, please speak with one of our Staff so that they can facilitate a Line Placeholder for you. We ask that you wait to the side and do not leave the queue area. When your spot reaches the front of the line, you may rejoin for your signing.

Is the Convention Center fully-accessible? Is there Handicapped parking available onsite?

There are a number of disabled parking bays that are spread across the car park.

  • Zone 2 has 11 bays
  • Zone 3 has 15 bays
  • Zone 3 has 4 bays
  • Zone 8 has 12 bays
  • Zone 9 has 17 bays
  • Zone 13 has 6 bays
  • Zone 14 has 16 bays
  • Zone 15 has 16 bays
  • East car park has 21 bays
  • Royal Victoria Multi-story 1A has 10 bays
  • Royal Victoria Multi-story 2A has 14 bays.  
  • Click on the link for our show map parking http://excel.london/downloads/ParkingMap.pdf

Is there anywhere I can rent a wheelchair/walker/cane?

TBA

I am hearing impaired, do you provide interpreter services?

We are able to provide If you would like to request an interpreter, please contact us with your personal information (Name, preferred e-mail, phone number) at Info@ReedPOP.com. We will be in touch with you to arrange your ideal schedule.

We can accommodate requests up to three weeks before the event, please email us before June 24, 2016. Because of demand for interpreters, we cannot guarantee to accommodate your request after that time. Onsite requests for interpreters cannot be facilitated.

Is there anywhere I can store medications that need to be refrigerated?

We have cold storage available for medications on a first come first service basis located.  However please be aware that space is limited. Speak with one of our Staff Members onsite or email Info@ReedPOP.com prior to the show for more information.

Are service animals permitted inside the show?

Guide dogs and service animals are also welcome at the show, provided they are harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. If that is the case, we require you to maintain control of the animal through voice, signal, or other effective controls.

Poisonous, venomous, and predatory creatures are not allowed, including snakes. Neither are animals too big to be held, such as standard-sized horses.

What accommodations do you have for those with anxiety or related problems?

If you need a break from the noise and people-people-everywhere, we have a Quiet Room available.  Location TBD. Please be courteous to others when utilizing the space, this room will be monitored by Crew members.

Apply For A Medical Assistance Sticker

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