FAQS

FAQS

ABOUT STAR WARS CELEBRATION

Star Wars Celebration is the ultimate fan experience focused on the galaxy far, far away...

Fans of all ages, from all over the world will come together to celebrate the cultural phenomenon that is Star Wars. Star Wars Celebration revels in the excitement of new movies, television shows, books and comics while also commemorating the vast history of the Star Wars universe. Star Wars Celebration has something special for every kind of Star Wars fan!

Star Wars Celebration is days of major announcements, immersive exhibits, an interactive show floor, screenings, exclusive merchandise, celebrity guests, panels, autograph sessions, fan-inspired activities, costumes and other surprises celebrating all things Star Wars! Star Wars Celebration is truly a once in a lifetime experience where memories are made, families are brought together, old friends are reunited, and new friendships forged — all in the setting of the ever-evolving Star Wars universe.

Beginning with Star Wars Celebration V, Star Wars Celebrations have been produced by Lucasfilm in cooperation with ReedPOP. ReedPOP also runs New York Comic ConC2E2PAXKeystone Comic ConComic Con ParisComic Con Africa, and many more events all over the world. All Star Wars Celebrations are official events produced in partnership with and under the authorization of Lucasfilm Ltd.

We are happy to announce that Star Wars Celebration will return to the Anaheim Convention Center on August 18-21, 2022.

2020 EVENT CANCELLATION

At Star Wars Celebration, the health and safety of our fans, attendees, exhibitors, guests and staff is always our number one priority. Due to the global impact of the COVID-19 virus and in speaking with local and state authorities on the latest public health guidelines related to indoor conventions, we have made the decision to cancel Star Wars Celebration for 2020.

STORMTROOPER INCENTIVE PIN

The exclusive stormtrooper pins will be delivered by the end of the year to fans who transferred their 2020 ticket to 2022.

Please note: Your exclusive pin(s) will be shipped to the address associated with your original ticket and merchandise order. If you need to update your shipping address please contact our customer service droids at starwarsinquiry@reedexpo.com.

Fans will receive one (1) stormtrooper pin per transferred ticket.

Example: If a family of 4 transfers all 4 of their tickets, including kids tickets, they will receive 4 pins.

The stormtrooper pins will ship to the address provided on your original 2020 ticket order. Pins are expected to ship before the end of the year. If you need to update your shipping address please contact our customer service droids at starwarsinquiry@reedexpo.com.

STAR WARS CELEBRATION MERCHANDISE

This is your chance to purchase Star Wars Celebration Exclusive Merchandise including Pins, T-Shirts, Hats, Collectibles and More! As a thank you exclusively for fans who purchased a ticket over the original 2020 event dates, we invite you to enjoy 1 week of early access to The Star Wars Celebration Exclusive Merchandise Store! This early access period for original event date ticket holders will officially begin on Friday, November 13 at 12 noon Eastern. Full, open access to The Star Wars Celebration Exclusive Merchandise Store will start on Friday, November 20 at 12 noon Eastern.

All Star Wars Celebration 2020 ticket holders received an email on Thursday, August 27th with instructions on how to set up your early access credentials. If you activated your account, you can use this same information to take part in the early access period. If you did not activate your account, you will receive an email on Thursday November 12th. Note: all fans who purchased a ticket over the original 2020 event dates are able to enjoy this exclusive benefit, even if you requested a refund! Starting November 20th at 12 noon Eastern, remaining merchandise will be open to the general public for purchase.

Your Star Wars Celebration Merchandise can be expected to ship once all items in your order are ready. If you order multiple items, be sure to check each product listing for specific shipping information - most items will begin shipping in 4-8 weeks, however some items note that they will ship at a later date. All items in your order will ship together.

The website, with in-stock merchandise, will be live until early 2021. Sign up for the Star Wars Celebration Newsletter and follow us on Facebook, Instagram, and Twitter to be the first to know more about Star Wars Celebration Exclusive Merchandise releases!

All sales from the Star Wars Celebration Store are final. Exchanges, refunds, or credits are not available. If you have questions or concerns regarding your order, please contact us or e-mail us at: inquiry@starwarscelebration.com within 3 days of receiving your merchandise. Please be sure to reference your order number and best way to reach you and our customer service droids will be happy to assist you.

Note about Shipping: Your Star Wars Celebration Merchandise can be expected to ship once all items in your order are ready. If you order multiple items, be sure to check each product listing for specific shipping information - most items will begin shipping in 4-8 weeks, however some items note that they will ship at a later date. All items in your order will ship together.

If you have additional questions, please check our FAQ, or contact us for assistance.

The Present Icon designates that this item is in stock (or will be shortly) and is available for holiday shipping. To guarantee arrival before December 25th, orders must be placed on or before Tuesday, December 1st at 5 pm EST. 

Please note: only items that include the Present Icon are available to ship before the holidays. While many items do have it, there are some that do not; please see item descriptions for details.. If your order includes items that do not have the Present Icon, your entire order will ship in early 2021. Merchandise orders will ship once all items are ready, and orders will not be split ship. If you intend to order items for the holidays, we advise that you please place separate orders, and include only items with the Present Icon in your holiday order.

Please don’t hesitate to reach out to starwarsinquiry@reedexpo.com if you have any questions and one of our customer service droids will be able to assist you. To help us best assist you, please include your order number and the best way to contact you.

Thank you for your interest in Star Wars Celebration and May The Force Be With You!

HOTEL AND TRAVEL QUESTIONS

For reservations made through our official hotel partner, Connections Housing:

For your convenience, we have automatically cancelled your hotel reservation on your behalf at no cost to you.  Should you wish to keep your reservation with the current dates, please contact the hotel reservation team at Connections Housing any time Monday - Friday 6am - 3pm PST (702-476-6976). As a thank you for being a loyal Star Wars Celebration fan, you will have first-access to the official hotel booking site when Star Wars Celebration returns to the Anaheim Convention Center, August 18-21, 2022. 

For all other hotel reservations:

If you did not make your hotel reservation through our official provider, Connections Housing, we recommend contacting the service provider the reservation was booked through, or directly contacting the hotel at which your reservation was made.

We recommend reaching out to your airline directly for assistance with canceling or modifying your airfare, and to receive additional information on your specific options available for refunds or fee waivers. 

For more information how to contact your specific airline, please click here for more information.

OTHER QUESTIONS?

We thank all those who submitted fan programming for Star Wars Celebration 2020. Those who submitted ideas for this year’s event will have first-access to the submission process for Star Wars Celebration 2022. In the meantime, check back often and as new and exciting opportunities develop to engage the Star Wars community and content creators.

Email our customer support droids any time at StarWarsInquiry@reedexpo.com and we’ll be happy to help.