Logistics: Traffic, Deliveries, Lifting & Storage
Content
Logistics
The Organisers & Venue are doing everything they can to ensure that build up and breakdown runs as smoothly as possible for everyone onsite, but all Exhibitors, Contractors and Suppliers also have a responsibility for this. Below are some ideas that you should be considering:
Advanced Warehousing
Want to avoid the traffic queues and potentially save money? Then why not send your goods/stand building materials to the Official Logistics Provider here two weeks before the show, who will then deliver them to your stand in time for when you arrive onsite. See section below for more details.
Delay Delivery of Furniture & Dressing Items
You don’t need your furniture on the first day of build so be considerate of others and plan your deliveries accordingly. To avoid the risk of furniture and dressing items being turned away during the first few days of build, why not arrange for these items to be stored with the Official Logistics Provider here until you are ready for them?
Couriers
No one enjoys getting stuck in exhibition traffic and it is very easy for courier drivers to refuse to deliver your items. Therefore, contact the Official Logistics Provider here who would be more than happy to manage this for you instead. Give them a call to see how they can help ensure a smoother onsite experience for you and your team.
Brexit
If Brexit will have an impact on you delivering items to and from the exhibition then please click here for advice and guidance from the Official Logistics Provider who are more than happy to help with any further queries.
By preparing in advance and shipping early you are reducing the risk of delays or even your goods not turning up on time. Don’t risk it, act now and book Advanced Warehousing.
The organisers can not take responsibility for anyone’s deliveries/shipments. They are also unable to provide EORI numbers. Do make sure that you check the guidance and speak to the Official Logistics Provider here.
Traffic : Parking, Loading & Unloading
DSV have been appointed as the official freight forwarding, courier and lifting contractor.
If you require further information regarding your freight forwarding, please do not hesitate to contact:
Carla Cook
T: + 44 (0) 121 780 2627
Delivery to ExCeL (Own transport)
All vehicles must firstly report to the traffic marshalling office on Sandstone Lane. The postcode is E16 1DR. Here they will receive a vehicle entrance pass and join a queue for the nearest available offloading door to your stand.
When your vehicle is parked and ready, you should report to our DSV Service Desk located in both halls near the Organisers Office and quote your DSV booking reference.
Please ensure to read the ExCel Traffic Process in full before arriving onsite.
Deliveries
This section contains information on how to get items delivered to ExCeL for Star Wars Celebration 2023.
All deliveries to the show, must be addressed to:
Stand name & number
Contact name & number
Show name & hall number
Star Wars Celebration 2023 ExCeL London
One Western Gateway
Royal Victoria Dock
London
E16 1XL
PLEASE NOTE that the Venue nor the show Organisers will accept or sign for any deliveries. Please make sure that there is someone present on your stand to accept deliveries. Alternatively, you can contact our official courier contractor, DSV who can accept your deliveries and deliver them to your stand once you arrive onsite at an additional charge.
For the Official Contractor order form a copy can be downloaded by via the Exhibitor Portal.
If you are sending deliveries through another courier company please ensure they have the correct delivery details on the order as listed above. Direct deliveries must not arrive at the venue before [date] - they will be returned to your local logistics or carriers depot.
If there is no one at your stand to receive your delivery, and the delivery is accepted at the Venue, then please be aware that there may be an additional handling fee from.
Overseas and Non-EU Exhibitors should be aware of the custom procedures relating to duty and VAT payments. By using DSV, they will ensure your packages arrive safely at Star Wars Celebration and the correct customs procedures are followed. Since Brexit, various laws have changed on the importing of goods to the UK. You can find more information on our Operations page or contact DSV for more information.
If it is necessary for you to have a delivery made during the show open period, please ensure that this is made an hour before the show opens, click here to view opening hours.
Trolleys are not permitted on the show floor once the show is open and therefore any deliveries will have to be hand carried.
We recommend using our official freight contractor, DSV to avoid delays and risk of courier not wanting to wait. Another benefit if you are sending from overseas, they can assist with any customs clearance. Refer to the Lifting and Storage section for more details.
Lifting (forklifts, cranes etc.)
This section contains information on how heavy items can be unloaded and moved around the exhibition and, how you can store them, if you don't have enough room on your stand.
DSV have been appointed as the official lifting contractor for Star Wars Celebration 2023. No other company may operate any lifting equipment inside the hall and around the perimeter of the venue.
To order a forklift for unloading or loading for stand materials and exhibits, please contact DSV to discuss your lifting requirements and to request a quote for their services.
Please contact DSV at the earliest opportunity with details of large or heavy exhibits. These may need to be positioned in the early part of build-up and may require special handling.
Contact: Carla Cook
T: + 44 (0) 121 780 2627
Storage
If you require storage and need a place to store empty cartons, boxes, literature etc. please contact DSV who will collect these from your stand, store them and deliver them back to you during breakdown.
Should you decide to ship using your own courier or Transport Company and are not able to be present to sign for your goods, DSV can accept receipt and sign for the goods on your behalf for a fee. This service will need to be prebooked with DSV in advance of shipping to the venue to obtain courier-receiving instructions.
Do not store excess stock, literature or packing cases around or behind your stand.
Whilst every precaution is taken to ensure the safety and security of the storage areas, we cannot accept any responsibility whatsoever for any, loss or damage or any consequential losses which may befall on your property.
Removal of items during breakdown
You must not commence removing items until the show is closed and all visitors have departed. Trolleys will not be allowed on the show floor until after this time. If you have arranged transport services through DSV they will, if required, arrange to return any empty packaging materials you have stored with them back to your stand and then collect your goods once they are packaged, labelled and ready to go.
You must not leave any goods unattended on your stand (e.g. laptops, plasma screens). If you have arranged for your own transport or courier company to collect items, please ensure that you are on your stand to hand them over. The Organisers cannot be held responsible for any loss or damage to your goods.
All portable and valuable items must be removed as soon as possible after the exhibition.
All materials, packaging and waste must be removed by 14:00hrs on Tuesday, 11th April. Any items left after this time will be treated as rubbish and you will be charged for the disposal.
Insurance
The Exhibitor is responsible to ensure that they have adequate insurance for their goods:
1. Whilst in transit to and from the exhibition
2. Whilst at venue and/or in storage and also
3. Whilst in transit to other destinations.
DSV can provide a quotation to insure your goods for you but this is on a request basis only.